Question 1

What is Vibhsa?

Accepted Answer

Vibhsa is a luxury handcrafted home decor brand founded in 2018 by creative director Bhawna Sharma. Vibhsa makes flatware, serveware, barware, candle holders, napkin rings, decorative pillows and table decor. Pieces are made by hand using sand casting, grinding, buffing and polishing. The company operates as Classy R Us LLC in Edison, New Jersey.

Question 2

Where are Vibhsa products made?

Accepted Answer

Vibhsa products are handcrafted in India by a team of about 20 artisans working alongside founder Bhawna Sharma, who keeps a second home and studio there. The company itself is based in Edison, New Jersey.

Question 3

Who founded Vibhsa?

Accepted Answer

Vibhsa was founded in 2018 by Bhawna Sharma, an artist who remains the brand's creative director. Her designs draw on nature and on her Indian heritage, and she works with about 20 artisans to produce Vibhsa's metal and textile pieces.

Question 4

How are Vibhsa pieces handcrafted?

Accepted Answer

Vibhsa metal pieces start with sand casting, where molten metal is poured into a sand mold to capture the design. Each piece is then ground to refine its shape, buffed for an even surface and polished to bring out its finish. Because every step is done by hand, no two pieces are exactly alike.

Question 5

Are small variations in Vibhsa pieces a defect?

Accepted Answer

No. Vibhsa pieces are handcrafted, so small irregularities in shape, surface and finish are expected and are not defects. Vibhsa's warranty states this explicitly. These variations are the signature of handwork and are why no two pieces are identical.

Question 6

What is Vibhsa flatware made of?

Accepted Answer

Vibhsa flatware is made of 18/0 stainless steel. Sets come in mirror-polished silver, PVD gold and PVD titanium black finishes, and some designs pair the steel with designer handles.

Question 7

What is PVD coating on flatware?

Accepted Answer

PVD (physical vapor deposition) is a process that bonds a thin, hard layer of titanium-based coating to stainless steel in a vacuum chamber. Vibhsa uses PVD to create its gold and black flatware finishes. PVD is far more durable than plating or paint, but gold PVD still lasts longest when hand washed and dried promptly.

Question 8

What is included in a Vibhsa 20-piece flatware set?

Accepted Answer

A Vibhsa 20-piece flatware set is service for 4. It includes 4 dinner knives (about 9"), 4 dinner forks (about 8"), 4 salad forks (about 6.2 to 6.5"), 4 tablespoons (about 7.6 to 8") and 4 teaspoons (about 6 to 6.5"). Exact lengths vary slightly by design and are listed on each product page.

Question 9

Does Vibhsa sell 5-piece place settings and open stock?

Accepted Answer

Yes. Vibhsa sells 5-piece place settings (service for 1) in several of its flatware designs, and open-stock sets such as dinner forks, tablespoons, teaspoons, dinner knives and salad forks. These let you complete or extend a 20-piece set for larger gatherings.

Question 10

What are Vibhsa Moscow mule mugs made of?

Accepted Answer

Vibhsa Moscow mule mugs are handcrafted copper with a golden-finish brass handle. Each mug holds 16 oz, stands about 3.5" tall and is finished with a food-grade lacquer coating that protects the copper's shine. The hammered styles are textured by hand, so each mug is unique.

Question 11

What are Vibhsa candle holders made of?

Accepted Answer

Most Vibhsa candle holders are 100% aluminum, cast and finished by hand. Some styles add crystal or laser-cut details. Taper candlestick dishes measure about 3.6 x 3.6 x 1.5", and votive holders are about 4" tall with a 3.6" diameter; each product page lists exact dimensions and the candles it fits.

Question 12

What are Vibhsa napkin rings made of?

Accepted Answer

Vibhsa napkin rings are made of aluminum and sold in sets of 4. Many designs are hand painted, such as the floral rings, and others have a matte metal finish. Rings are about 2 to 2.5" across, and floral designs are about 2 to 2.4" in diameter.

Question 13

What sizes and fabrics do Vibhsa decorative pillows come in?

Accepted Answer

Vibhsa decorative pillows come in 18 x 18", 20 x 20" and 22 x 22" sizes. Covers are either a 60/40 cotton-viscose blend or 100% polyester, depending on the design. Each pillow ships with an insert and closes with a zipper.

Question 14

Is Vibhsa flatware dishwasher safe?

Accepted Answer

Only some Vibhsa flatware is dishwasher safe. Sets with an all-silver stainless finish and the black PVD titanium sets can go in the dishwasher. All other Vibhsa flatware, including gold PVD, two-tone, hammered brown, and resin or painted-handle designs, is hand wash only. Hand washing is still the best way to keep any finish looking new.

Question 15

How do I keep gold flatware shiny?

Accepted Answer

To keep Vibhsa gold PVD flatware shiny, hand wash it in warm water with a mild, non-acidic soap and dry it right away with a soft cloth. Do not leave it soaking in water, and avoid abrasive pads and harsh detergents. Gold Vibhsa flatware is not dishwasher safe.

Question 16

How do I clean copper Moscow mule mugs?

Accepted Answer

Hand wash Vibhsa copper mugs only, never in the dishwasher. Use warm water and mild soap, then dry each mug immediately to protect the lacquer finish. Do not leave acidic drinks sitting in the mug for long periods, and avoid abrasive scrubbers.

Question 17

Should I polish Vibhsa copper mugs with copper cleaner?

Accepted Answer

No. Vibhsa copper mugs have a food-grade lacquer coating that keeps them shiny, so copper polish and abrasive cleaners are not needed and can wear the coating away. Gentle hand washing and immediate drying are all the care they need.

Question 18

How do I clean Vibhsa candle holders and napkin rings?

Accepted Answer

Wipe Vibhsa candle holders and napkin rings with a soft, dry cloth. Keep them away from water, which can dull rustic and hand-painted finishes. Remove wax from candle holders gently once it has cooled, without scraping the finish.

Question 19

Can I leave Vibhsa flatware soaking in the sink?

Accepted Answer

No. Vibhsa recommends that you never leave flatware soaking in water. Wash it soon after use and dry it with a soft cloth. Prolonged soaking can spot or dull the finish, especially on gold PVD pieces.

Question 20

Are Vibhsa copper mugs safe to drink from?

Accepted Answer

Yes. Vibhsa copper mugs are finished with a food-grade lacquer coating, so drinks do not sit directly against bare copper. To keep the coating intact, hand wash the mugs and avoid leaving acidic drinks in them for extended periods.

Question 21

Is Vibhsa flatware food safe?

Accepted Answer

Yes. Vibhsa flatware is made from 18/0 stainless steel, a standard food-safe material for cutlery. The gold and black finishes are PVD coatings bonded to the steel, not paint. Vibhsa products meet applicable product performance and safety standards.

Question 22

Why do some Vibhsa products carry a Prop 65 warning?

Accepted Answer

Vibhsa includes California Proposition 65 labels to comply with California law, which requires a warning when a product contains any of the 900+ listed chemicals, even in tiny amounts. The label does not mean the product is unsafe. Vibhsa products meet applicable performance and safety standards.

Question 23

How long does Vibhsa take to ship?

Accepted Answer

Vibhsa processes and ships standard in-stock orders within 24 to 48 hours. Expedited orders ship the same business day. Orders placed on weekends are processed and shipped during business hours, Monday through Friday. During the holiday season, processing can take 7 to 21 days.

Question 24

Does Vibhsa offer free shipping?

Accepted Answer

Yes. Vibhsa offers free shipping on orders over $75.

Question 25

Which carriers does Vibhsa use?

Accepted Answer

Vibhsa ships within North America using USPS, FedEx and UPS, with tracking on every order. International orders ship via FedEx or DHL. Every shipment includes free delivery confirmation.

Question 26

Can I track my Vibhsa order?

Accepted Answer

Yes. Once your Vibhsa order ships, the tracking number is in your order status email and on your account page, and you can follow it on the carrier's website. Allow 24 hours for tracking to update. If you see no updates after 48 hours, contact support@vibhsa.com.

Question 27

Does Vibhsa ship to PO boxes?

Accepted Answer

No. Vibhsa does not ship to PO boxes. Please use a street address. High-value orders require a signature on delivery.

Question 28

Can I add shipping insurance or signature confirmation?

Accepted Answer

Yes. Email support@vibhsa.com to add insurance or signature confirmation to a Vibhsa shipment. USPS Priority Flat Rate, FedEx and UPS shipments include insurance up to $100, and insurance on USPS First Class packages costs extra.

Question 29

What payment methods does Vibhsa accept?

Accepted Answer

Vibhsa accepts Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, Meta Pay, PayPal and Shop Pay. All prices are in US dollars. Your card is charged once the order is approved.

Question 30

Does Vibhsa charge sales tax?

Accepted Answer

Vibhsa collects sales tax only on orders shipped to California and New Jersey, where it is required by law. Any tax due is calculated and shown in the final price at checkout.

Question 31

Can I cancel or change my Vibhsa order?

Accepted Answer

Possibly. Contact support@vibhsa.com as soon as you can. Vibhsa processes orders quickly, within 24 to 48 hours for standard orders and the same day for expedited orders, so cancellations and changes cannot always be made once an order is being picked and packed.

Question 32

What is Vibhsa's return policy?

Accepted Answer

Vibhsa accepts returns and exchanges within 30 days of delivery. Items must be unused, undamaged and in their original packaging. Refunds exclude delivery charges and any discounts applied. To start a return, email support@vibhsa.com and you will receive a Return Materials Authorization (RMA) number.

Question 33

How do I start a return or exchange?

Accepted Answer

Email support@vibhsa.com with your order details. A Vibhsa customer service representative will process the request and email you a Return Materials Authorization (RMA) number. Items must be unused and in their original packaging.

Question 34

Does Vibhsa offer a warranty?

Accepted Answer

Yes. Vibhsa warrants its products against defects in materials and workmanship for 1 year from shipment, when used as intended and not altered. The warranty does not cover damage from accidents or misuse, or the small handcrafted variations that are natural to each piece. Claims require proof of purchase from an authorized Vibhsa seller.

Question 35

Does Vibhsa offer gift wrapping?

Accepted Answer

Yes. Vibhsa offers gift wrapping on request. Contact support@vibhsa.com before your order is picked and packed, since wrapping cannot be added afterward. Many Vibhsa products, including flatware sets and napkin rings, also ship in a gift box.

Question 36

Can I include a gift message?

Accepted Answer

Yes. At checkout, use the "Special Instructions for Seller" field to add a gift message of up to 250 characters. If you forget, contact support@vibhsa.com before the order is packed.

Question 37

Does the packing slip show prices?

Accepted Answer

No. Every Vibhsa order ships with a packing slip that leaves out prices, whether or not it is marked as a gift.

Question 38

What Vibhsa products make good gifts?

Accepted Answer

Popular Vibhsa gifts include 20-piece gold or black flatware sets for weddings and housewarmings, hammered copper Moscow mule mug sets for home entertainers, and hand-painted napkin ring sets for holiday hosts. Many arrive in a gift box. Vibhsa's Gift Ideas collection groups gift-ready pieces.

Question 39

Where can I buy Vibhsa products?

Accepted Answer

You can buy Vibhsa products directly at vibhsa.com. Vibhsa is also sold through retailers including Macy's, Walmart, Bed Bath & Beyond, JCPenney and Amazon. On third-party marketplaces such as Amazon, Walmart and eBay, buy from Vibhsa's authorized seller, WeMe Homes.

Question 40

How do I know a Vibhsa product is authentic?

Accepted Answer

Buy from vibhsa.com, an authorized retailer, or Vibhsa's authorized marketplace seller, WeMe Homes. Vibhsa products sold by unauthorized sellers may be counterfeit, and they are not covered by Vibhsa's warranty, which requires proof of purchase from an authorized seller. Report suspected counterfeits to support@vibhsa.com.

Question 41

How do I contact Vibhsa customer support?

Accepted Answer

Email support@vibhsa.com or call 1-732-662-4251, Monday to Friday, 9 AM to 5 PM Eastern. Vibhsa's mailing address is Classy R Us LLC, 38 Manor Blvd, Edison, NJ 08820.

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